Complaints Procedure

Leadcare Nursing Agency Ltd. T/A Leadcare Recruitment Agency aims to deliver a quality service to all Service Users/Clients and Candidates. However, we acknowledge that there may be times when individuals feel the service provided is unsatisfactory. Should this occur, eligible complainants can make a complaint.

Complainants should raise a Formal Complaint in writing, via post or email, addressed for the attention of Leadcare management at the address below. Please include details regarding the issue, information relating to any previous attempts to resolve the issue by informal means, and your contact details (email address and phone number).