Privacy Policy​

This Privacy Policy sets out how Leadcare Nursing Agency Ltd. T/A Leadcare Recruitment Agency uses and protects any information that you give us in the course of your interactions with our business, including through our social media channels, written communications, or when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Policy. This Privacy Policy tells you what to expect when we collect and use your personal information. It applies to information we collect about:

• Visitors to our website.
• Individuals who use our products or services.
• Individuals who subscribe to our newsletter, or request information from us.
• Surveys and market research that we may carry out.

What information do we typically process?

We may process the following information:

• Name and contact information, including a telephone number, email address, and postal address.
• Financial information, such as bank details, to process or receive payments.
• Other information relevant to our products or services, customer surveys, etc.
• Dates of birth, tax details, and health-related information in relation to prospective and current employees.
• Information submitted during registration for Agency Workers, including speciality, location, professional body details, health information, medical history, and criminal record information. For more information on the processing of data relevant to Agency Workers, please see our Data Protection Policy.
• Sensitive Personal Data on prospective and current employees in compliance with Equality Legislation.

The lawful basis for processing the majority of the information we hold is “Contract”. This means that there is certain data we need to process in order to fulfil our contractual obligations to our Agency Workers and Clients. Other lawful bases for us processing data includes “Legitimate Interest” and “Consent”. This means we either have a legitimate business interest to process the data, or we have obtained your explicit consent.

What do we do with this information?
We require this information for our legitimate business interests, to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping and administration purposes.
• To provide you with our services and to keep your information secure.
• To communicate with you about relevant vacancies and other relevant information.
• We may use the information to improve and promote our products and services.
• Where you are a current client, we may periodically send marketing emails about our services, offers, or other relevant information that we think you may find interesting, using the email address you have provided. You can request to be removed from our email list at any time.
• Where you are not a current client, you can provide your consent to subscribe to receive our newsletter. You can request to be removed from our email list at any time.
• From time-to-time we may also use your information to contact you for market research purposes, for example to complete a Satisfaction Survey. We may contact you by email, phone, or by post. We may use the information you provide to make changes to our business processes or website.

Personal data is processed securely within our password protected business hardware and software. Personal data is processed for as long as is necessary in line with our legitimate business interests and will be securely erased and/or destroyed when the legitimate business interest is no longer applicable. We will, with your consent, share some of your personal information with our clients if it is appropriate and relevant for your successful placement.

Visitors to our website
Our website is securely published by WordPress and hosted by 20i. When someone visits leadcarerecruitment.com we collect standard and anonymous internet log information via google analytics, such as user activity and page visits, to monitor the effectiveness of our website and help us improve it. We cannot identify website users from the information collected, and we do not attempt to discover the identities of the individuals.

Cookies
We use traffic log cookies to identify which pages you are visiting on our website. Cookies do not enable us to identify you as an individual. A cookie in no way gives us access to your device, or any personal information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. This may prevent you from taking full advantage of our website.

Our e-newsletter
We use a third-party provider, MailChimp, to deliver our e-newsletters. We gather statistics about email performance to help us monitor and improve our e-newsletter. Current Clients may receive our e-newsletter via “soft opt-in”. This means we may contact Clients with information that may interest them on the basis of the products/services they have purchased from us.

Anyone who wishes to receive our e-newsletter can provide explicit consent to opt-in. This can be in the form of an email to info@leadcarerecruitment.com asking to be subscribed to our e-newsletter, or by completing our sign-up form. You can elect to be removed from our e-newsletter by clicking “unsubscribe” in any of our emails, or by sending your request to be removed to the email address provided above.

Links to other websites
Our website or e-newsletter may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and read the Privacy Policy applicable to the website in question.

Social media
We have a social media profile on Facebook , Instagram, and LinkedIn. If you send us a private message via social media the message will be stored, but it will not be shared with third parties.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect both on and off-line.

Your rights
Under the UK/EU General Data Protection Regulation (as applicable based on your location), you have rights as an individual which you can exercise in relation to the information we hold about you. For more information see: ICO – is my information being handled correctly?

Access to personal information
Individuals can find out if we hold any of their personal information by making a ‘Subject Access Request’ under the General Data Protection Regulation. If we do hold information about you we will: give you a description of it; tell you why we are holding it; and let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold, you need to put the request in writing, and send it to the email address above. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Complaints or queries
We try to meet the highest standards when processing personal information. For this reason, we take any complaints we receive very seriously. We encourage people to bring it to our attention if they think that our processing of information is unfair, misleading, or inappropriate.

This Privacy Policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our data processing. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

How to contact us
If you want to request information about our Data Protection Policy, or Privacy Policy, you can email us at info@leadcarerecruitment.com.

Changes to this Privacy Policy
We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 21/05/2026.